Privacy Policy

This policy explains which data is processed when you use the Tatano Luxembourg website, request a quote, create a visitor account or interact with the AI assistant.

Our goal is twofold: to support you personally throughout your heating project and to ensure reliable follow-up of your requests, without collecting more information than necessary.

Depending on the features used, we may process your contact details, project-related information, items submitted in your forms, messages sent to the AI assistant, and certain technical data required for the proper operation of the service.

• Contact form: name, email, phone, message.
• Quote request: identity, contact details, customer type, company, VAT number where applicable, project description, area to be heated, schedule and other relevant details.
• Visitor account: email, encrypted password, account preferences, history of associated quotes.
• AI assistant: messages, conversational context, visitor identifier, technical signals required for continuity on the same device.

Data is used to respond to your requests, prepare personalised quotes, ensure commercial follow-up of the case, provide access to the visitor area, and improve the quality of conversations with the AI assistant.

Some information also helps avoid asking you for the same details several times when a project is already underway, for a smoother and more useful experience.

The processing carried out relies, depending on the case, on the implementation of pre-contractual measures at your request, on the legitimate interest of managing exchanges and service quality, and on compliance with legal obligations applicable to case management and customer relations.

When the creation of a visitor account is offered, it is based on your voluntary action and on the information you choose to provide.

Data is retained for a duration proportionate to the purpose pursued: follow-up of requests, management of the visitor account, continuity of conversations, administrative obligations and service improvement.

Strictly technical data and the conversational memories used for the continuity of the AI assistant are subject to regular reviews to avoid excessive retention.

Data is accessible to authorised employees and technical providers involved in handling requests, administering the site, securing the infrastructure and providing the communications required for case follow-up.

Reasonable technical and organisational measures are in place to protect accounts, quotes, exchanges and access to processing environments.

The site may use a visitor identifier and technical navigation data to link a device to a conversation history or to a quote request already in progress. This mechanism in particular makes it possible to resume a conversation more naturally and to associate a case with the right visitor profile.

This identifier is not intended to abusively profile the user, but to facilitate project follow-up, the visitor area and the consistency of the answers provided by the AI assistant.

You can request access to your data, its correction, its deletion where possible, as well as restrict certain processing or object to it within the applicable framework.

You can also request the deletion of your stored exchanges when they are associated with your follow-up on the site.

• Request a copy of the information associated with your case or visitor account.
• Correct inaccurate data about your identity, project or company.
• Request the deletion of a visitor account or history when this does not conflict with a legal retention obligation.

For any question regarding privacy, the handling of a quote request, your visitor account or the history of a conversation, you can write to info@tatano.lu.

We will handle your request with the same attention as a direct conversation with a Tatano advisor.